This can effect multiple components, such as Agents or the One Installer. Examples below:
Agent Error Message :
U0003397 Agent 'AGENTNAME' logged off (Client connection='13').
U0003413 Socket call 'recv' returned error code '10054'.
An existing connection was forcibly closed by the remote host.
The Agent is down and the above error message is seen in the CP log file. Any of the following symptoms may occur:
- Agent does not start
- Agent is disconnected
- Jobs are stuck in a status: WAITING FOR HOST
- Host is not active in the System Overview
- Agent is not processing jobs
One Installer Error Message:
System Error: Error occurred when sending request to Automation Engine: An existing connection was forcibly closed by the remote host
com.automic.apm.exceptions.ApmException: Error occurred when sending request to Automation Engine: An existing connection was forcibly closed by the remote host
...
Apr 05, 2018 3:15:37 PM com.automic.installer.api.common.Installer createInstallerException
SEVERE: Check the installation log for more details. The installation log is located in
C:\Automic\install.log java.lang.Exception: Package 'Analytics_PCK.AUTOMIC_ANALYTICS_1_0_3+build.75' cannot be loaded.
Investigation
Files needed for analysis:
- Agent logfile from the time the error occurred (default location: temp folder of the Agent)
- Agent logfile that contains the startup seciton or the ini file of the Agent (default location: bin folder of the Agent)
- Communicaton Processes (CP) logfiles from the time the error occurred (default location temp folder of the Automation Engine)
- Install.log file from the One Installer (if it is failing during setup via this component).
Error Message Details
The following message was found in the CP logfile at the time the error occurred:
U0003397 Agent 'AGENTNAME' logged off (Client connection='13').
U0003413 Socket call 'recv' returned error code '10054'.
An existing connection was forcibly closed by the remote host.