Rapid Automation Agent not starting because Agent name does not exist in client zero.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U00011610 Cannot continue because Agent %AGENT_NAME% does not exist in client zero. Please create the Agent object before starting the Agent.

When trying to start a Rapid Automation Agent, the startup fails with an error message stating that the Agent object needs to be created in client zero.

Environment

OS Version: N/A

Cause

Cause type:
By design
Root Cause: The agent needs to be configured in client zero.

Resolution

Create the AGENT object in client zero (0) with the same name defined in the ini file.

Make sure to select the correct agent. For example, if you are installing the RA_FTP agent, when you select Add Agent, type in FTP and pick FTPAGENT Agent

For the WebService REST agent, pick WEBSERVICEREST Agent

Do not pick RA Agent:

This will result in the same error message that the agent does not exist in client 0. 

Fix Status: No Fix

Fix Version(s):
N/A 

Additional Information

Workaround :
N/A