"This page cannot be displayed" or similar error when visiting the Web Client Intro page

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Article ID: 88063

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
This page cannot be displayed

After successfully starting the Applications Manager processes or Service (Windows), visiting the Web Client Intro page results in a "this page cannot be displayed" or similar error.

Investigation

The Web Client Intro page is provided through the Apache Web Server. The above error is generally displayed if Apache is not running. To confirm if Apache is running, visit the Apache Test page using the following method:

Default client url:
 
http://<IP/Host>:<Port>/<Automation Engine Name>/Intro.html

Default Apache test page:
 
http://<IP/Host>:<Port>

If a "this page cannot be displayed" error is displayed, Apache may not be running.

Cause

Cause type:
Configuration
Root Cause: Apache is not running

Environment

OS Version: N/A

Resolution

Make sure the Apache process or service (Windows) is running.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A