AIX amagent generates core file

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

On AIX machines execution of amagent is crashing with a core file generated under /

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At the same time of core file generation, following lines appear in file /opt/CA/DSM/logs/TRC_AMAGENT_*.log :

161117-06:55:39.2222680L|7143542|00000001|amagent   |                |                    |000000|ERROR  | CFptr::-> invalid ptr

161117-06:55:39.9196770L|9044102|00000001|amagent   |amagent         |cagent.cpp          |003407|INFO   | restart amagent with as nice ended

 

 

 

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component:

Cause

This problem occurs if parameter itrm/agent/solutions/uam/prio_level  in comstore has been changed from default value (which is 0).

 

Example :

Following command returns the configured value :

ccnfcmda -cmd GetParameterValue -ps itrm/agent/solutions/uam -pn prio_level

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In this example 19 has been configured. This could cause a crash of amagent on AIX.

 

 

 

Resolution

The resolution is to set the value prio_level to 0 on AIX machine :

 

ccnfcmda -cmd SetParameterValue -ps itrm/agent/solutions/uam -pn prio_level -v 0

 

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