Unix Agents disconnect from AE server and fail to reconnect
Article ID: 88030
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message :
01 - 20170315/190415.070 - U00003397 Agent '' logged off (client connection='').
01 - 20170315/190421.200 - U00003413 Socket call 'recv(197035)' returned error code '104'.
Unix Agents become unreachable and disconnect from the Automation Engine (AE) server and do not reconnect. The Agent process remains running but the Agent's log file is no longer being updated. Error messages similar to those above can be seen in the Agent log.
01 - 20170315/190415.070 - U00003397 Agent '' logged off (client connection='').
01 - 20170315/190421.200 - U00003413 Socket call 'recv(197035)' returned error code '104'.
Unix Agents become unreachable and disconnect from the Automation Engine (AE) server and do not reconnect. The Agent process remains running but the Agent's log file is no longer being updated. Error messages similar to those above can be seen in the Agent log.
Environment
OS Version: N/A
Cause
Cause type:
Defect
Root Cause: When Unix Agent loses connection to AE while downloading resources it fails to reconnect.
Defect
Root Cause: When Unix Agent loses connection to AE while downloading resources it fails to reconnect.
Resolution
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Component(s): Agent Unix
Automation Engine 12.0.2 - Available
Automation Engine 12.0.1 HF5 - Available
Fix Status: Released
Fix Version(s):
Component(s): Agent Unix
Automation Engine 12.0.2 - Available
Automation Engine 12.0.1 HF5 - Available
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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