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java.net.SocketTimeoutException while using ECC
Article ID: 88028
CA Automic Workload Automation - Automation Engine
Error Message : java.net.SocketTimeoutException
While using the Enterprise Control Center (ECC), the above error is displayed.
Errors seen in the ECC Log:
2014-03-05 14:26:08,381 163948168 [http-bio-8080-exec-10] ERROR com.uc4.webui.vaadin.framework.MainApplication - Terminal error: java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) ~[na:1.6.0_21] at java.net.SocketInputStream.read(Unknown Source) ~[na:1.6.0_21]
Cause type: Other Root Cause: There is no fix for this, since it depends on third part Software. Noted: ECC runs on (Vaadin) and Microsoft.
OS Version: N/A
Update to Automation Engine 12 and use the Automic Web Interface (AWI).
Fix Status: No Fix
Fix Version(s): N/A
Workaround : This is a known issue that Automic is unable to provide a fix for as this is an issue with the third-party framework that the ECC runs on (Vaadin) and Microsoft. Vaadin support has determined that this issue cannot be fixed as there seems to be no possibility to solve this issue within the web application (http://dev.vaadin.com/ticket/8001).
There is a Microsoft KB regarding this which can be found here: http://support.microsoft.com/kb/895954 This KB includes a workaround that might work for you which can be found under "How to enable this hotfix". A Windows administrator should be consulted before taking those steps.