Error Message :
com.uc4.be.gui.remote.CITGuiException: org.xml.sax.SAXParseException: Content is not allowed in prolog.
When setting up the RA Service Now Agent, clicking on the Create Incident Adapters will throw an "Uncaught exception." Clicking on the details of this Error will display the CITGuiException error above.
This can be caused in three ways that we are aware of:
Root Cause: Can be caused when inbound SN Web Service hasn't been created, invalid WSDL name or permissions not granted to create the Incident adapters.
OS Version: N/A
The following actions can be taken for each scenario.