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Client number not displayed in front of User/Department in Activities Window via Client 0
Article ID: 88006
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message :
N/A
Using Client 0, it is possible to see all activities of all Clients. However, as of version 11.2.0 HF1 (11.2.0+hf.1.build.2421) it is more difficult to distinguish the different JOBS objects of the different Workflows belonging to different Clients because the Client number is no longer displayed in front of the User/Department in the column "User".
Investigation
An identical JOBP with indistinguishable names was created for two different Clients (Client 0002 and 0006) with the same User and Department Name.
Both Clients executed the JOBP.
When observing the Activities of the Clients using Client 0, it is no longer possible to distinguish which Client executed the JOBP because the User column only shows the Username and Department without the corresponding Client number.
N/A
Using Client 0, it is possible to see all activities of all Clients. However, as of version 11.2.0 HF1 (11.2.0+hf.1.build.2421) it is more difficult to distinguish the different JOBS objects of the different Workflows belonging to different Clients because the Client number is no longer displayed in front of the User/Department in the column "User".
Investigation
An identical JOBP with indistinguishable names was created for two different Clients (Client 0002 and 0006) with the same User and Department Name.
Both Clients executed the JOBP.
When observing the Activities of the Clients using Client 0, it is no longer possible to distinguish which Client executed the JOBP because the User column only shows the Username and Department without the corresponding Client number.
<Please see attached file for image>
Cause
Cause type:
Defect
Root Cause: In case of a cached user, the client is overwritten by the user name.
Defect
Root Cause: In case of a cached user, the client is overwritten by the user name.
Environment
OS Version: N/A
Resolution
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Automation Engine 12.0.2 - Available
Automation Engine 11.2.5 - Available
Automation Engine 11.1.6 - Available
Fix Status: Released
Fix Version(s):
Automation Engine 12.0.2 - Available
Automation Engine 11.2.5 - Available
Automation Engine 11.1.6 - Available
Additional Information
Workaround :
N/A
N/A
Attachments
Feedback
Yes
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