Process monitoring list doesn't show active tasks when "Include deactivated tasks" checkbox is set

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Article ID: 87998

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

Process monitoring list doesn't show active tasks when "Include deactivated tasks" checkbox is set.

The issue occurs when the "Include deactivated tasks" checkbox and the status filter are set.

Cause

Cause type:
Defect
Root Cause: Active tasks were not shown in the process monitoring list. The issue showed up when the "Include deactivated tasks" checkbox and the status filter are set.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Automic Web Interface (AWI)

Automation Engine 12.0.2 – Available

Additional Information

Workaround :
After deactivating the status filter via "Clear selection", the active and deactivated tasks are shown together.

Another workaround we can offer, is to use the depricated JAVA client.