Wrong agent behaviour (UCUREP - handling) caused the Automation Engine to hang

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Article ID: 87992

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
U0004110 UCUREP: Fehler wird automatisch behandelt.
U0004110 UCUREP: Error will be corrected automatically.

Wrong agent behaviour (UCUREP - handling) caused the Automation Engine to hang

The agent sends a report for a non-existing activity, the engine tries to write the report in a loop.

In the logs thousands of the following lines can be found:
U0004110 UCUREP: Fehler wird automatisch behandelt.
U0004110 UCUREP: Error will be corrected automatically.


Failure Scenario:
 
  1. Agent ASW sends report for nonexistant AH_Idnr  *******
  2. insert RT Lnr 1, fails because RH record doesn't exist
  3. insert RT Lnr 2, fails because RH record doesn't exist
  4. select RH, no result
  5. insert RH, fails because AH record doesn't exist
  6. insert RT Lnr 1, fails because RH record doesn't exist
  7. goto 4)
 
Components:
 Automation Engine 

 

Cause

Cause type:
Defect
Root Cause: internal UCREP handling

Environment

OS: Windows

Resolution

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Version(s):
Windows Agent 11.2.2 of Automation.Engine - available
Windows Agent 11.1.4 of Automation.Engine - available
Windows Agent 10.0.8 of Automation.Engine - available

Additional Information

Workaround :
N/A