TEST_JOB fails with Internal error message

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Article ID: 87990

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
ErrorMsg: AwE-9999 Internal error (5/30/17 12:58 PM)
Details: null

Running the TEST_JOB results in the above error message and the job fails.

Investigation

Submit the Test_Job to Appworx_agents.

Result

ErrorMsg: AwE-9999 Internal error (5/30/17 12:58 PM) 
Details: null 
java.lang.NullPointerException 
at com.appworx.master.JobStarter.İ(JobStarter.java:1718) 
at com.appworx.master.JobStarter.check(JobStarter.java:1555) 
at com.appworx.server.data.JobsData.w(JobsData.java:1965) 
at com.appworx.server.data.JobsData.A(JobsData.java:76) 
at com.appworx.server.data.JobsData$_E.doRun(JobsData.java:3565) 
at com.uc4.be.threading.AbstractWorker.run(AbstractWorker.java:367) 
at java.lang.Thread.run(Unknown Source)

Cause

Cause type:
Configuration
Root Cause: Agents may be in a stopped status

Environment

OS Version: N/A

Resolution

Ensure all Agents in the Appworx_Agents Agent Group are all active and running.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
When submitting the TEST_JOB, select an Agent in a running status to submit the job to.