Installation or upgrade fails with "Too many levels of symbolic links" error

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Article ID: 87983

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
Too many levels of symbolic links

Installing or upgrading Applications Manager fails with the above error which is seen in the awinstall.log.

Investigation

A "Too many levels of symbolic links" error is an OS specific error that occurs when a file is symlinked to its own path value creating a loop in the link such a file being linked to itself. Files are created in the install directory during the installation/upgrade process thatĀ 
are symlinked to files in the installation media directory. In Applications Manager, this error can occur if the installation media directory exists inside the install directory ($AW_HOME).

Cause

Cause type:
Configuration
Root Cause: Installation media directory is a sub-directory in the install directory.

Environment

OS Version: N/A

Resolution

Move the installation media directory outside the install directory ($AW_HOME) and rerun theĀ install/upgrade.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A