Windows Agent will randomly disconnect from Automation Engine and return an ENDED_LOST status.

Article Id: 87976
Status: Published
Updated On: 15-04-2018 08:02
Legacy Id: 000009349
Products:
CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION
Issue/Introduction:

Error Message :
ENDED_LOST - ended undefined (host terminated prematurely).

Periodically, if a Windows Agent encounters some connectivity issues, instead of properly reconnecting, the Agent may fail and display an ENDED_LOST message when viewing its statistics.

Review of the statistical records may show multiple entries for the same Agent ending at the same time as a symptom of this issue. 

Cause:

Cause type:
Defect
Root Cause: Infinite loop in the Windows Agent.

Environment:

OS Version: N/A

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.0.2 - Available
Automation Engine 11.2.5 - Available
Automation Engine 11.1.6 - Available

Additional Information:

Workaround :
Stop and restart the Agent if ENDED_LOST occurs.