Windows Agent will randomly disconnect from Automation Engine and return an ENDED_LOST status.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
ENDED_LOST - ended undefined (host terminated prematurely).

Periodically, if a Windows Agent encounters some connectivity issues, instead of properly reconnecting, the Agent may fail and display an ENDED_LOST message when viewing its statistics.

Review of the statistical records may show multiple entries for the same Agent ending at the same time as a symptom of this issue. 

Cause

Cause type:
Defect
Root Cause: Infinite loop in the Windows Agent.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.0.2 - Available
Automation Engine 11.2.5 - Available
Automation Engine 11.1.6 - Available

Additional Information

Workaround :
Stop and restart the Agent if ENDED_LOST occurs.