After changing Windows Service account and password, unable to start Agent receive AwE-5501 error

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Article ID: 87964

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
ORACLE1P:ErrorMsg: AwE-5501 Error executing AwServer statement (7/13/17 3:55 PM)
Details: - User ESWEBAPPSVCS did not pass validation for statement number:AWAPI_TEST(1068)

After changing the Windows Service account and password and signing into the Applications Manager (AM) UI, the Agent is stopped.  Right clicking on the Agent and pressing START does not restart the Agent, instead the above error is displayed.
 

Cause

Cause type:
Other
Root Cause: The AWW service must be the same User as the User the process is being started as.

Environment

OS: Windows Server 2012
OS Version: N/A

Resolution

  1. Login to the Windows system as the user that is assigned to AM's AWW service, and start the processes.
OR
  1. Go to the %AW_HOME%\bin folder, and rename watchstart.hold to watchstart.bat. Then restart the AWW service. This will make the watchworx service start the Applications Manager processes using the same user as is assigned to the AWW service.


Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A