Synchronizing a user with LDAP is overwriting the distinguished name of a user randomly.

Article Id: 87951

Status: Published

Updated On: 15-04-2018 08:02

Legacy Id: 000009443

Products:

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

Error Message :
U00045040 LDAP check with logon user 'CN=???,OU=???,OU=???,OU=???,OU=???,DC=???,DC=???,DC=???' failed.

When updating a user with the 'Synchronize Data with LDAP Now' option on the User object, other users are incorrectly updated with the Distinguished Name values for the User that was synchronized.

This issue is intermittent and can affect any other user, so there is not a direct method to replicate. If affected, a user account that could previously log in will be unable to and viewing the user data will show the incorrect Distinguished Name.

Cause:

Cause type:
Defect
Root Cause: The incorrect IDNR was passed in for update during the LDAP Sync

Environment:

OS Version: N/A

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.0.2 - Available
Automation Engine 11.2.4 - Available

Additional Information:

Workaround :
Re-synchronizing affected users will mitigate the issue.