search cancel

Synchronizing a user with LDAP is overwriting the distinguished name of a user randomly.


Article ID: 87951


Updated On:


CA Automic Workload Automation - Automation Engine


Error Message :
U00045040 LDAP check with logon user 'CN=???,OU=???,OU=???,OU=???,OU=???,DC=???,DC=???,DC=???' failed.

When updating a user with the 'Synchronize Data with LDAP Now' option on the User object, other users are incorrectly updated with the Distinguished Name values for the User that was synchronized.

This issue is intermittent and can affect any other user, so there is not a direct method to replicate. If affected, a user account that could previously log in will be unable to and viewing the user data will show the incorrect Distinguished Name. 



Cause type:
Root Cause: The incorrect IDNR was passed in for update during the LDAP Sync


OS Version: N/A


Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.0.2 - Available
Automation Engine 11.2.4 - Available

Additional Information

Workaround :
Re-synchronizing affected users will mitigate the issue.