Clicking on ‘Create Incident Adapters’ causes “Uncaught exception” error.
Article ID: 87943
Updated On:
Products
CA Automic Workload Automation - Automation Engine
AUTOMIC WORKLOAD AUTOMATION
Issue/Introduction
Error Message :
com.automic.be.gui.remote.CITGuiException: org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference
When setting up the RA ServiceNow Agent, clicking on the 'Create Incident Adapters' will cause an 'Uncaught exception' and the above error will be displayed in the error details.
com.automic.be.gui.remote.CITGuiException: org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference
When setting up the RA ServiceNow Agent, clicking on the 'Create Incident Adapters' will cause an 'Uncaught exception' and the above error will be displayed in the error details.
Cause
Cause type:
Configuration
Root Cause: This can only be caused if one of the WSDL entries (INSERT, UPDATE, or GET) is not filled in correctly.
Configuration
Root Cause: This can only be caused if one of the WSDL entries (INSERT, UPDATE, or GET) is not filled in correctly.
Environment
OS Version: N/A
Resolution
Confirm that the WSDL files have the correct name by navigating to <ServiceNow URL>/<WSDL file> in a local browser.
Fix Status: No Fix
Fix Version(s):
N/A
Fix Status: No Fix
Fix Version(s):
N/A
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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