Clicking on ‘Create Incident Adapters’ causes “Uncaught exception” error.
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Article ID: 87943
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Updated On:
Products
CA Automic Workload Automation - Automation EngineAUTOMIC WORKLOAD AUTOMATION
Issue/Introduction
Error Message : com.automic.be.gui.remote.CITGuiException: org.xml.sax.SAXParseException: The entity name must immediately follow the '&' in the entity reference
When setting up the RA ServiceNow Agent, clicking on the 'Create Incident Adapters' will cause an 'Uncaught exception' and the above error will be displayed in the error details.
Cause
Cause type: Configuration Root Cause: This can only be caused if one of the WSDL entries (INSERT, UPDATE, or GET) is not filled in correctly.
Environment
OS Version: N/A
Resolution
Confirm that the WSDL files have the correct name by navigating to <ServiceNow URL>/<WSDL file> in a local browser.