LDAPSync disconnects and fails after a long run with large groups

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
c.a.s.l.l.LDAPService ERROR Cannot connect on the server, the connection is invalid

Observed Behavior:
1) An LDAP Sync is started in an environment with many users and groups.
2) The LDAP Sync will fail with the below error after an extended time (15 min - 1 hour)
             c.a.s.l.l.LDAPService ERROR Cannot connect on the server, the connection is invalid

Expected Behavior:
1) An LDAP Sync is started
2) LDAP Sync processes through all users and groups in the domain
3) LDAP Sync completes successfully

Cause:
The LDAP Sync tool did not contain a setting for attempting to re-establish a connection during very long sync cycles and would eventually timeout.

Environment

OS Version: N/A

Cause

Cause type:
Defect
Root Cause: The LDAP Sync tool did not contain a setting for attempting to re-establish a connection during very long sync cycles and would eventually timeout.

Resolution

LDAPSync version 2.1.0 or higher:
The LDAPSync tool has been updated by adding an auto refresh connection feature. The auto refreshing time is configurable via LDAPSYNC.xml (retryConnect="10").

Fix Status: In Progress

Fix Version(s):
LDAPSync 2.1.0 - Planned release date: 2017-09-29

Additional Information

Workaround :
It is possible to run smaller groups with the LDAP sync tool to work around this issue.