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ArchMgr is down and unable to start


Article ID: 8794


Updated On:


CA Spectrum DX NetOps


After following knowledge document KB000036143 "How to configure Spectrum to automatically start at system startup." located at, the Archive Manager will not start. The following error is seen:

Problem with extracting / launching the ARCHMGR install ticket:

No such file or directory:


Release: All Supported Releases
Component: SPCAEM - Events and Alarms


The problem is processd is unable to determine the user to start the Archive Manager process. 


Open ArchMgr.idb file ($SPECROOT/lib/SDPM/partslist)

Find "TICKETUSER" entry as below


 Uncomment the line it should appear as below


 Restart Processd service


./processd --restart

NOTE: Verify the username given in the initial_user_model_name attribute in .vnmrc ($SPECROOT/SS) file and TICKETUSER are same.

If the users do not match then you need to update the TICKETUSER field to match the entry in the .vnmrc file.  Do not change the .vnmrc entry.