ArchMgr is down and unable to start

Products

• Spectrum
• Network Observability

Issue/Introduction

Archive Manager will not start and the following error is seen:

Problem with extracting / launching the ARCHMGR install ticket:
No such file or directory:

Environment

DX NetOps Spectrum Release: All Supported Releases
Component: SPCAEM - Events and Alarms

Cause

The problem is that processd is unable to determine the user with which to start the Archive Manager process. 

Resolution

Open ArchMgr.idb file ($SPECROOT/lib/SDPM/partslist)

Find "TICKETUSER" entry as below

#TICKETUSER;spectrum;

Uncomment the line it should appear as below

TICKETUSER;spectrum;

Restart Processd service on the command line (bash -login in Windows) as per:

 cd $SPECROOT/lib/SDPM
./processd --restart

NOTE: Verify the username given in the initial_user_model_name attribute in .vnmrc ($SPECROOT/SS) file and TICKETUSER are same.

If the users do not match then you need to update the TICKETUSER field to match the entry in the .vnmrc file.  Do not change the .vnmrc entry.