ArchMgr is down and unable to start
Article ID: 8794
Updated On:
Products
Issue/Introduction
Archive Manager will not start and the following error is seen:
Problem with extracting / launching the ARCHMGR install ticket:No such file or directory:
Environment
DX NetOps Spectrum Release: All Supported Releases
Component: SPCAEM - Events and Alarms
Cause
The problem is that processd is unable to determine the user with which to start the Archive Manager process.
Resolution
Open ArchMgr.idb file ($SPECROOT/lib/SDPM/partslist)
Find "TICKETUSER" entry as below
#TICKETUSER;spectrum;
Uncomment the line it should appear as below
TICKETUSER;spectrum;
Restart Processd service on the command line (bash -login in Windows) as per:
cd $SPECROOT/lib/SDPM./processd --restart
NOTE: Verify the username given in the initial_user_model_name attribute in .vnmrc ($SPECROOT/SS) file and TICKETUSER are same.
If the users do not match then you need to update the TICKETUSER field to match the entry in the .vnmrc file. Do not change the .vnmrc entry.
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