Archive Manager will not start and the following error is seen:
Problem with extracting / launching the ARCHMGR install ticket:
No such file or directory:
DX NetOps Spectrum Release: All Supported Releases
Component: SPCAEM - Events and Alarms
The problem is that processd
is unable to determine the user with which to start the Archive Manager process.
Open ArchMgr.idb
file ($SPECROOT/lib/SDPM/partslist
)
Find "TICKETUSER
" entry as below
#TICKETUSER;spectrum;
Uncomment the line it should appear as below
TICKETUSER;spectrum;
Restart Processd
service on the command line (bash -login in Windows) as per:
cd $SPECROOT/lib/SDPM
./processd --restart
NOTE: Verify the username given in the initial_user_model_name
attribute in .vnmrc
($SPECROOT/SS
) file and TICKETUSER
are same.
If the users do not match then you need to update the TICKETUSER
field to match the entry in the .vnmrc
file. Do not change the .vnmrc
entry.