"Access violation" quarantine messages displayed in AE10
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Article ID: 87936
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Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message : Microsoft C++ Exception at 000007FB82844650 Access violation at 000007FB7A8BD58E on write 0000000000000000 Access violation at 000007FB7A30104E on read 0000000000000001
In different frequencies the following quarantine messages appeared in Version 10.0.7+hf.3.build.448:
Microsoft C++ Exception at 000007FB82844650 Access violation at 000007FB7A8BD58E on write 0000000000000000 Access violation at 000007FB7A30104E on read 0000000000000001
Cause
Cause type: Defect Root Cause: There are some known memory leaks which were only fixed in v11++.
Environment
OS: Windows OS Version: N/A
Resolution
Update to version 11 or newer as this issue has been resolved in version 11 and above.
Fix Status: Released
Fix Version(s): Automation Engine 11 - Available Automation Engine 12 - Available
Additional Information
Workaround : To avoid this situation the WP's in v10 can be monitored on memory usage and if for example a WP is consuming more than 5GB memory just restart this process.