"Access violation" quarantine messages displayed in AE10

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Article ID: 87936

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
Microsoft C++ Exception at 000007FB82844650
Access violation at 000007FB7A8BD58E on write 0000000000000000
Access violation at 000007FB7A30104E on read 0000000000000001

In different frequencies the following quarantine messages appeared in Version 10.0.7+hf.3.build.448:

Microsoft C++ Exception at 000007FB82844650
Access violation at 000007FB7A8BD58E on write 0000000000000000
Access violation at 000007FB7A30104E on read 0000000000000001

Cause

Cause type:
Defect
Root Cause: There are some known memory leaks which were only fixed in v11++.

Environment

OS: Windows
OS Version: N/A

Resolution

Update to version 11 or newer as this issue has been resolved in version 11 and above.

Fix Status: Released

Fix Version(s):
Automation Engine 11 - Available
Automation Engine 12 - Available

Additional Information

Workaround :
To avoid this situation the WP's in v10 can be monitored on memory usage and if for example a WP is consuming more than 5GB memory just restart this process.