Banner RA Agent doesn't start

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Article ID: 87933

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
N/A

The RA Banner Agent will not start when using Applications Manager version 8 using:
  • Applications Manager against an Oracle 11i database
AND
  • the RA Banner Agent using an Oracle 12c database
The RA Banner Agent requires the ojdbc6.jar to be in the $AW_HOME/web/classes directory on the Master in order to start, but V8.0 with Oracle 11i requires the ojdbc14.jar file.

Cause

Cause type:
By design
Root Cause: The ojdbc drivers in Applications Manager V8.0, and Oracle 10g are ojdbc14.jar, and the RA Banner agent requires the ojdbc6.jar for use with Oracle 12c.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

 

Fix Status: Released

Fix Version(s):
Applications Manager 9.0 - Available

Additional Information

Workaround :
Install the RA Banner agent on an Applications Manager remote agent if the Applications Manager is running on a Oracle 11i database, and the RA BANNER agent is running on an Oracle 12c database, and put the ojdbc6.jar file in the remote agents $AW_HOME/web/classes directory.