Windows Agent crashes during File Transfer creating a dump file with code 0xC0000005 error

Article Id: 87928

Status: Published

Updated On: 04-07-2018 00:38

Legacy Id: 000009774

Products:

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction:

Error Message :
Exception information, code 0xC0000005 - The thread attempts to read from or write to a virtual address for which it does not have access.

The Windows agent crashes during a File Transfer (FT), and the above error message is displayed in the dump file that is created.

In the Agent Log the following exception is visible:

Unexpected exception occured, Agent forces a trace.

Cause:

Cause type:
Defect
Root Cause: Windows Agent can crash when performing a FT for several reasons, such as if a previous runs source file can’t be deleted, there is a networking error during the FT, or if more than 1 Agent is trying to write to the same log.

Environment:

OS Version: N/A

Resolution:

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Agent Windows

Automation.Engine 12.3.0 – Planned release: 2018-09-24
Automation.Engine 12.2.1 – Planned release: 2018-10-23
Automation.Engine 12.1.3 – Planned release: 2019-03-26
Automation Engine 12.0.0 – Available
Automation Engine 11.2.2 – Available
Automation Engine 11.1.4 – Available
Automation Engine 10.0.8 - Available

Additional Information:

Workaround :
N/A