Windows Agent crashes during File Transfer creating a dump file with code 0xC0000005 error

Products

• CA Automic Workload Automation - Automation Engine
• AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
Exception information, code 0xC0000005 - The thread attempts to read from or write to a virtual address for which it does not have access.

The Windows agent crashes during a File Transfer (FT), and the above error message is displayed in the dump file that is created.

In the Agent Log the following exception is visible:
 

Unexpected exception occured, Agent forces a trace.

 

Cause

Cause type:
Defect
Root Cause: Windows Agent can crash when performing a FT for several reasons, such as if a previous runs source file can’t be deleted, there is a networking error during the FT, or if more than 1 Agent is trying to write to the same log.

Environment

OS Version: N/A

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Agent Windows

Automation.Engine 12.3.0 – Planned release: 2018-09-24
Automation.Engine 12.2.1 – Planned release: 2018-10-23
Automation.Engine 12.1.3 – Planned release: 2019-03-26
Automation Engine 12.0.0 – Available
Automation Engine 11.2.2 – Available
Automation Engine 11.1.4 – Available
Automation Engine 10.0.8 - Available

Additional Information

Workaround :
N/A