Remote Status for RA Jobs is going into ?????????????????? status in the details window.

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Article ID: 87923

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
Remote Status ?????????????????????????????????????????????????????????????????????????????????????

When you run an RA Agent Workflow (WF), after it finishes and you want to see the Statistics Details the Remote Status for both JOBS and JOBD (Child Tasks) is displayed as a series of question marks.

Investigation

For JOBS:
  • Run an Informatica WF (or any RA job with a remote status) JOBS with one or more Child tasks JOBD
  • After the WF completes right click > select Statistics
  • Statistics window opens
  • Select a WF history from the list
  • Right click then > Select Details
  • The Statistics Details window is displayed
  • Check the Remote Status
  • The WF JOBS remote status is a series of ?????????????????????????????

For JOBD:

  • Run a Informatica WF JOBS with one or more Child tasks JOBD
  • After the WF completes right click > select Statistics
  • Statistics window opens
  • Select a WF history from the list
  • Right click and > Select Child-task statistics
  • Statistics window opens
  • Select a Child task JOBD
  • Right click then > Select Details
  • The Statistics Details window is displayed
  • Check the Remote Status
  • The Child task JOBD remote status is a series of ?????????????????????????????


 

Cause

Cause type:
Defect
Root Cause: Status values not displayed correctly in Statistical details when RA Agent jobs and child jobs are run.

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation.Engine 12.0.1 - Available
Automation.Engine 11.2.4 - Available
Automation.Engine 11.1.5 - Available
Automation.Engine 10.0.8 - Available

Additional Information

Workaround :
Review status on the application level, not through Automic. No functional impact.