Errors using One Installer when attempting a second install if first installation fails

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Article ID: 87918

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

If a installation with the One Installer fails, some steps must be taken before a new installation can be started, to avoid the following common errors:

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The error pop up above shows a list of ports that are already used. In this case, check for running processes from the last installation. That might be ucsrvwp, ucsrvcp or most likely UCYBSMgr. On Windows use the Task Manager, on Linux the ps command can be used. Kill these processes. Care must be taken not to kill processes of already running systems.

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If during the first installation attempt the initial data was already loaded, the second attempt will fail with the message above. In this case, the database should be deleted and recreated. The DBA should be contacted for this task.

Important: One Installer is not meant to install a production environment. It is meant for test or demonstration purposes, as it has very limited options.

Cause

Cause type:
By design
Root Cause: One Installer has limited options and is meant to be used in a test or demo environment.

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Resolution

N/A

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
N/A

Attachments

1558692523791000087918_sktwi1f5rjvs16lqu.png get_app
1558692520990000087918_sktwi1f5rjvs16lqt.png get_app