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User Interface not responding after opening event objects created by the Request Manager.The Work Processes end unexpectedly.

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Article ID: 87905

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
N/A

Work Processes end unexpectedly when trying to open an Event Object which has been created by the Request Manager.
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The Issue occured on 10.0.7
it potentially can occur also on Version 11.2.1 and 11.1.2 or earlier.
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When creating an Event object using the request manager up to version x y z the request manager creates the o=bject  with a missing detail in the  database entry missing. Hence creating an cinompolete object leading the work processes to crash when opening this object through the user interface.
 

Cause

Cause type:
Defect
Root Cause: The event object was created by the Request Manager and was missing an entry in Database.
(OEA_EventType) where the value was NULL - this can not happen if the Object is created within Automation Engine Userinterface.

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Resolution

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Automation Engine of Automation Engine 11.2.1 - already available
Automation Engine of Automation Engine 11.1.3 - already available
Automation Engine of Automation Engine 10.0.7 hot fix 1 - already available

Additional Information

Workaround :
The fix itself is in fact a Workaround, implementing Version 10.0.7hf 1 or 11.2.1 will not prevent this issue from happening, since the value within Database is still wrong, but it will ensure that only the WP which is currently acting with this inquiry will stop, and not the complete System.