CA Service Desk Manager (CA SDM) UI will not work with IE11. Receive script error - Cannot Open an Anonymous Level Security Token

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

CA Service Desk Manager (CA SDM) UI will not work with IE11.  Receive script error - Cannot Open an Anonymous Level Security Token

<Please see attached file for image>

Environment

CA Service Desk Manager 14.1IE11 Web Browser

Cause

Incorrect DCOM settings on Windows workstation where IE11 is installed

Resolution

1.  Via the RUN command, open “DCOMCNFG” to open Component Services

2.  Expand 'Component Services’ and ‘Computers’.  Right-click on 'My Computer' and select ‘Properties’

3.  On the 'My Computer Properties' page, select the 'Default Properties' tab

4.  Ensure that

Default Authentication Level is “Connect”

Default Impersonation Level is “Identify”

<Please see attached file for image>

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5.  Press OK to apply changes

Additional Information

https://docops.ca.com/ca-service-management/14-1/en/release-information/supportability-matrix#SupportabilityMatrix-WebBrowser