Starting v11 agent on v10 system causes system to become unresponsive
Article ID: 87861
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message :
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Starting a v11 agent on a v10 Automation Engine causes the PWP to become unresponsive due to the agent attempting to reconnect. The PWP is busy cycing the logon/logoff from the agent causing the system to be effectively down.
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Starting a v11 agent on a v10 Automation Engine causes the PWP to become unresponsive due to the agent attempting to reconnect. The PWP is busy cycing the logon/logoff from the agent causing the system to be effectively down.
Cause
Cause type:
Other
Root Cause: Running a higher version of the Agent is an unsupported configuration.
Other
Root Cause: Running a higher version of the Agent is an unsupported configuration.
Environment
OS Version: N/A
Resolution
The version of the Agent should always match that of the Automation Engine. While it is possible to have a lower version of Agent(i.e v10 Agent with v11 Automation Engine), certain functionality may be loss. Additionally, this supported mismatched configuration only applies if the version difference is 1 major version apart.
Fix Status: No Fix
Fix Version(s):
N/A
Fix Status: No Fix
Fix Version(s):
N/A
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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