Installation/upgrade fails with error "tar: Error is not recoverable: exiting now"

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Running an Agent/Automation installation results in the below error during the initial extraction portion of the in install.

Error Message :
tar: Error is not recoverable: exiting now
Error in tar archive.
 

Enter Applications Manager Install Directory [/u01/app/uc4] ?
Checking for distribution files
decompress extract files from LB_lxr73.Z
decompress extract files from AWFILES.zip
decompress extract files from AWUFILES.zip
Ok to extract files (Stack will be stopped) [Y]?
==================
Requested processes "all" not running
stopso done
extract files from /u01/app/uc4/LB_lxr73.Z
tar compressed
tar: Error is not recoverable: exiting now

Error in tar archive.

*******************************************************************************
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Installation failed. Please try again.
 

 

 

Environment

CA Automic Applications Manager

Cause

This error is generally caused when the script is trying to run the uncompress command but is not able to. The script only runs this command if it detects that it is installed on the system. If not found, the script will use a different extraction command. If a "which uncompress" command returns the location of the command, insure that the command is not symlinked to another command.

Resolution

Remove the symlink on the uncompress command and rerun the installation.

Additional Information

Workaround :
N/A