Search functionality fails with U0011700 Cannot find information for path '0400' error

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Article ID: 87805

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
U0011700 Cannot find information for path '0400'

The Search functionality does not work in client xxx.  However, it works fine on all other clients on the same Automation Engine system.

Investigation

To determine if you have this issue, perform the below steps:
  1. Click File > Search
  2. Enter any combination of filters
  3. Click 'Start'

Expected:  Results are returned.
Actual:  The error pops up.
 

Cause

Cause type:
Defect
Root Cause: The folder is in the wrong OFS level.

Environment

Release: AUTWAB99000-10.0-Automic Workload Automation-Base Edition
Component:

Resolution

N/A

Fix Status: No Fix

Additional Information

Workaround :
Complete the below steps to resolve this issue:
1. Open an Incident ticket with Support.
2. Provide the results to these SQL statements:
select * from oh where OH_Name = '0xxx' (where xxx is the client #)
select * from ofs where OFS_OH_Idnr_f = 79 or OFS_OH_Idnr_O = 79 (must query for 79)
Example:

<Please see attached file for image>

0EMb0000001UdkY.png

Attachments

1558692876230000087805_sktwi1f5rjvs16lvz.png get_app