Dialog Processes (DWP) busy and receive “U00003434 Server routine” errors
Article ID: 87794
CA Automic Workload Automation - Automation Engine
Error Message :
U00003434 Server routine 'UCDS_R/getchangelog' required '?' minutes and '?' seconds for processing.
Dialog Processes (DWPs) are busy, if Automic Web Interface (AWI)ChangeLog Widget is installed in the AWI and errors similar to the one above can be seen in the logs.
As a result, a constant slowdown and periodic dropping of their DWP's can be seen.
Root Cause: Unoptimized SQL in the changelog widget
Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Automation Engine 11.1.3 - Available
Automation Engine 11.2.1 - Available
Uninstall ChangeLog Widget.