Dialog Processes (DWP) busy and receive “U00003434 Server routine” errors

book

Article ID: 87794

calendar_today

Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U00003434 Server routine 'UCDS_R/getchangelog' required '?' minutes and '?' seconds for processing.

Dialog Processes (DWPs) are busy, if Automic Web Interface (AWI)ChangeLog Widget is installed in the AWI and errors similar to the one above can be seen in the logs.

As a result, a constant slowdown and periodic dropping of their DWP's can be seen.

Cause

Cause type:
Defect
Root Cause: Unoptimized SQL in the changelog widget

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 11.1.3 - Available
Automation Engine 11.2.1 - Available

Additional Information

Workaround :
Uninstall ChangeLog Widget.