Distinguished Name field of USER object overwritten with DN of different user

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
N/A

If VERSION=2 is used for LDAP, the sync of users occasionally fails.

Distinguished name (DN) is updated with the value of the previous sync when that occurs.

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Cause

Cause type:
Defect
Root Cause: LDAP Sync of user does not work with LDAP version = 2

Resolution

Update to the fix version listed below or a higher version.

Fix Status: Released

Fix Version(s):
Component(s): AE Server and InitialData

Automation Engine 11.2.2 - Available

Additional Information

Workaround :
Use LDAP VERSION = 1 as outlined in the documentation referenced below.

Reference

Automation Engine 11.2 Documentation
Administration Guide > Authorization System > LDAP Connection