"Search..." option in UI results in duplicate search results, or no result

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
N/A

A problem has been fixed where the search sporadically delivers unreliable results, such as:

•  No results even if the search item exists.
•  More than one result for an existing object.
•  The problem only occurs, if the folder structure is changed while searches are performed

Investigation

• Search finds no results even if the object exists: 

    ** WP001 starts search, finds entries in UC_Temp1, and decides not to build UC_Temp1 
    ** WP002 meanwhile has to rename folder, and deletes UC_Temp1 in DS_GENERATETREE() 
    ** WP001 continues in search, whereas XRequest XSEARCH_DEF queries the empty UC_Temp1 table 
     -> no search results 

• Search finds more than one results for an object 

    ** WP001 starts search 
    ** WP002 starts search 
    ** WP003 meanwhile has to rename folder, and deletes UC_Temp1 in DS_GENERATETREE() 
    ** WP002 finds no entries in UC_Temp1 and rebuilds UC_Temp1 
    ** WP003 also finds no entries in UC_Temp1 and adds entries to UC_Temp1 twice

 

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Cause

Cause type:
Defect
Root Cause: bug in AE and Initial data

Resolution

Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): Automation Engine and Initial Data

Automation Engine 11.2.2 - Available
Automation Engine 11.1.4 - Available
Automation Engine 10.0.8 - Available

Additional Information

Workaround :
N/A