U00065006 Thread, for File Event ''Interrupted system call'', could not be started, Reason: 'iosGetService(xxxxx)'

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
U00065006 Thread, fuer File Event ''Interrupted system call'', kann nicht gestartet werden, Ursache: 'iosGetService(avorsw)'

Script function SYS_INFO(AGENT, VERSION, ALL, &host#) or get_filesystem returns error

e.g.
:set &version# = SYS_INFO(AGENT, VERSION, ALL, &host#)
=
2016-04-07 11:54:08 - U00020408 get_filesystem: HOST=computer Datei=pathtofile/file.txt
2016-04-07 11:54:08 - U00020408 ERRNR=0000000000065006
2016-04-07 11:54:08 - U00020408 ERRINS=
2016-04-07 11:54:08 - U00020408 MESSAGE=U00065006 Thread, für File Event '', kann nicht gestartet werden, Ursache: ''.
or
:set &erg# = get_filesystem("&host#", "&datei#", PATH_SPACE_USED, Bytes, , "LOL.LOGIN.PROD")
=
20160407/115014.233 - U00065006 Thread, fuer File Event ''Interrupted system call'', kann nicht gestartet werden, Ursache: 'iosGetService(xxxxx)'.
20160407/115014.234 - U02000082 Die Agent-Routine 'UCFHEX' benoetigt '60,13' Sekunden fuer die Verarbeitung der Nachricht 'FH_PINF', RunID '4573595'.
20160407/115408.134 - U00065006 Thread, fuer File Event ''Interrupted system call'', kann nicht gestartet werden, Ursache: 'iosGetService(xxxxx)'.
20160407/115408.134 - U02000082 Die Agent-Routine 'UCFHEX' benoetigt '60,12' Sekunden fuer die Verarbeitung der Nachricht 'FH_PINF', RunID '4573598'. 

Reason for this behaviour are the permissions on the agent program ucxjxxxs that is used for these script functions, if the users has not sufficient rights to execute it, it will fail with the U messages above.

Environment

OS: Unix

Cause

Root Cause: The ioService programm 'ucxjxxxs' has to have rwxr_xr_x permissions, all users need to be able to execute it.

Resolution

The reason for this behavior is the permissions on the agent program ucxjxxxs used for these script functions. The user must have sufficient rights to execute it, otherwise, it will fail with the U messages above.
The ioService programm 'ucxjxxxs' has to have rwxr_xr_x permissions, all users need to be able to execute it.

Additionally, it has been found that if the glibc packages are missing/have been removed from the server, this will cause the same error