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Unix Agent encounters permission denied errors during a MFT.
Article ID: 87727
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message :
Error code: ('13' - 'Permission denied')
Unix Agent in previous versions encounters 'Permission denied' errors during a Managed File Transfer (MFT).
This problem occurs when files are transferred that are located in a directory structure where different directories belong to different unprivileged users.
Investigation
A problematic directory structure could look like this:
The Agent trace (TCP=9) will show errors similar to these:
Error code: ('13' - 'Permission denied')
Unix Agent in previous versions encounters 'Permission denied' errors during a Managed File Transfer (MFT).
This problem occurs when files are transferred that are located in a directory structure where different directories belong to different unprivileged users.
Investigation
A problematic directory structure could look like this:
drwxr-xr-x 15 userA prog 4096 Nov 24 11:25 /users/dev/userA
drwx------ 3 userB users 4096 Nov 24 12:12 /users/dev/userA/userB
drwxr-xr-x 2 userB users 4096 Nov 24 11:31 /users/dev/userA/userB/dir
-rw-r--r-- 1 userB users 6 Nov 24 12:03 /users/dev/userA/userB/dir/text.txt
drwx------ 3 userB users 4096 Nov 24 12:12 /users/dev/userA/userB
drwxr-xr-x 2 userB users 4096 Nov 24 11:31 /users/dev/userA/userB/dir
-rw-r--r-- 1 userB users 6 Nov 24 12:03 /users/dev/userA/userB/dir/text.txt
The Agent trace (TCP=9) will show errors similar to these:
==> the Agent fails at:
MAIN-THREAD 20161012/080812.651 FileHandler get user 'uc4_barmer_test' home directory
MAIN-THREAD 20161012/080812.652 FT_Dir result 2003041 from FileHandler() call
MAIN-THREAD 20161012/080812.652 U2003041 Invalid 'access' call, file name '/app/uc4_barmer_test/bin/'. Error code: ('13' - 'Permission denied')
MAIN-THREAD 20161012/080812.651 FileHandler get user 'uc4_barmer_test' home directory
MAIN-THREAD 20161012/080812.652 FT_Dir result 2003041 from FileHandler() call
MAIN-THREAD 20161012/080812.652 U2003041 Invalid 'access' call, file name '/app/uc4_barmer_test/bin/'. Error code: ('13' - 'Permission denied')
Cause
Cause type:
Defect
Root Cause: Unix agent runs into permission-denied problems during an MFT when files are transferred which are located in a directory structure where different directories belong to different unprivileged users.
Defect
Root Cause: Unix agent runs into permission-denied problems during an MFT when files are transferred which are located in a directory structure where different directories belong to different unprivileged users.
Environment
OS: Linux
Resolution
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Fix Version(s):
Component(s): Unix Agent
Automation Engine 12.0.1 - Available
Automation Engine 11.2.4 – Available
Automation Engine 10.0.8 HF5 – Available
Fix Status: Released
Fix Version(s):
Component(s): Unix Agent
Automation Engine 12.0.1 - Available
Automation Engine 11.2.4 – Available
Automation Engine 10.0.8 HF5 – Available
Additional Information
Workaround :
N/A
N/A
Feedback
Yes
No
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