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After applying a hotfix in the Introscope EM server the Workstation either crashes or all the collectors disconnect and reconnect

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Article ID: 8772

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) INTROSCOPE

Issue/Introduction

After applying 10.5.2 HOTFIX#9  you launch the Workstation > investigator > status console, after selecting one of the Collectors icons, the workstation either crashes or all the collectors disconnect and reconnect

In the EM log you notice the below ERROR message:

[ERROR] [UnknownHub Hub Receive 13] [Manager.Cluster] Object of type "com.wily.apm.monitor.support.MonitorEventContext$ContextParameter" cannot be deserialized from loader

Cause

The above message is an indication of jar version mismatch. 

The class "com.wily.apm.monitor.support.MonitorEventContext$ContextParameter" has been removed in 10.52 HF#9 but Collector is still sending old object with this class, the message indicates that the Collector(s) has an old definition. 

Environment

10.5.2

Resolution

1) Make sure you have applied the hotfix across all the Introscope Enterprise Manager instances (MOM and collectors), you can confirm this condition by reviewing the hotfix log created under the EM home directory 
 

2) After applying the hotfix, manually clear the OSGI cache:

a) Stop MOM and collectors

b) delete the osgi cache: 

go to <em install dir>/product/enterprisemanager/configuration/' folder, delete all folders except the config.ini 

go to <em install dir>/product/webview/configuration/' folder, delete all folders except the config.ini 

If you are using workstation standalone: 

go to <workstation install dir>/product/workstation/configuration/' folder, delete all folders except the config.ini 

c) go to <EM_HOME>/work - remove all files 

d) Start MOM and collectors