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SAP Agent won't start, error U02004172, RFC_SYSTEM_INFO

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Article ID: 87681

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message:
 
U02004172 Error while calling function module 'RFC_SYSTEM_INFO'
Initialization of repository destination _E failed: Parameter ABAP application server host ('somehost') is missing

SAP Agent won't start and the error above is displayed in the SAP Agent log file.

References

Cause

This issue can have different causes, please check both points below.

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Resolution

Step 1:
  1. Open the SAP Connection object used by your SAP Agent.
  2. Go to Remote Function Call tab.
  3. Enter the missing parameter value (in this case, Application Server).

Step 2:
To get an SAP-Server working with a Message-Server, an additional entry has to be made in the file /etc/services (Linux) resp. C:\Windows\System32\drivers\etc\services (Windows), please see SAP Message Server Parameters, list item rdisp/msserv for more details.
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