Credential Provider agent fails to launch an IM URL link.

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Risk Analytics
• CA Secure Cloud SaaS - Arcot A-OK (WebFort)
• CLOUDMINDER ADVANCED AUTHENTICATION
• CA Secure Cloud SaaS - Advanced Authentication
• CA Secure Cloud SaaS - Identity Management
• CA Secure Cloud SaaS - Single Sign On

Issue/Introduction

The cube browser, with Gina or Credential Provider agent, fails to launch an URL link.

Possible Symptoms can be a blank page, a partial page with only the heading of the site, script errors can be displayed.

Environment

Release:
Component: IDMGR

Cause

The issue is observed with ui7 skin or custom similar skins and

the issue does not occur when using the ca12 skin into the URL link.

Your cube browser needs the IE backward compatibility.

Resolution

Add the following line:

<meta http-equiv="X-UA-Compatible" content="IE=8; IE=7">

into your iam_im.ear/user_console.war/app/ui7/index.jsp

 

Look at the iam_im.ear/user_console.war/app/ca12/index.jsp and do the same.