Credential Provider Agent Fails to Render Identity Manager URL Links - Identity Manager
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Credential Provider Agent Fails to Render Identity Manager URL Links - Identity Manager

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Article ID: 8768

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

The Credential Provider agent (or Gina) browser may fail to load Identity Manager URL links properly. Symptoms typically include a blank page, a page showing only the site header, or client-side script errors.

Environment

Identity Manager 14.5

Cause

This issue occurs when using specific UI skins (such as ui7) that are not automatically rendered in the correct compatibility mode by the embedded browser. The browser requires an explicit directive to maintain backward compatibility with Internet Explorer rendering.

Resolution

To resolve this issue, you must add an explicit metadata tag to the index JSP files for your UI skins to force the correct compatibility mode.

  1. Navigate to your application server installation directory.
  2. Locate the following index JSP files:
    • iam_im.ear/user_console.war/app/ui7/index.jsp
    • iam_im.ear/user_console.war/app/ca12/index.jsp
  3. Open each file in a text editor.
  4. Add the following meta tag within the <head> section of the document: <meta http-equiv="X-UA-Compatible" content="IE=8; IE=7">
  5. Save the files.
  6. Restart the Identity Manager application server to apply the changes.

Additional Information

To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.

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