Credential Provider agent fails to launch an IM URL link.
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Credential Provider agent fails to launch an IM URL link.


Article ID: 8768


Updated On:


CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On


The cube browser, with Gina or Credential Provider agent, fails to launch an URL link.

Possible Symptoms can be a blank page, a partial page with only the heading of the site, script errors can be displayed.


Component: IDMGR


The issue is observed with ui7 skin or custom similar skins and

the issue does not occur when using the ca12 skin into the URL link.

Your cube browser needs the IE backward compatibility.


Add the following line:

<meta http-equiv="X-UA-Compatible" content="IE=8; IE=7">

into your iam_im.ear/user_console.war/app/ui7/index.jsp


Look at the iam_im.ear/user_console.war/app/ca12/index.jsp and do the same.