Agent fails to start due to "awtcpd not running for agent" error

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Article ID: 87678

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

After awapi fails to start, the AgentService<timestamp>.log reports the following error:

AwE-5107 awcomm connection error (01/01/16 1:11 PM)
Details: R:<Agent_Name><Host>:<Port> <- 0.0.0.0.0/0.0.0.0:1099
awcomm connection error : <Agent_Name><Host>:<Port> <- 0.0.0.0.0/0.0.0.0:1099 : awcomm connection error: FAILED Error awtcpd not running for agent <Agent_Name>

 
This can occur if the Automation Engine Name is incorrect or can indicate possible data corruption.
 

Cause

Generally occurs when the Master name is incorrect.

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Try one of the following solutions:
  • Double check the Master name and make sure it is correct.
  • If Automation Engine Name is correct, remove the $AW_HOME/data/extract_file.dat or %AW_HOME%\data\extract_file.dat (Windows OS), then run awinstall option 1 to repair any potential data corruption.
If these options do not resolve this error, please contact CA Automic Support.