Agent fails to start due to "awtcpd not running for agent" error

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

After awapi fails to start, the AgentService<timestamp>.log reports the following error:

AwE-5107 awcomm connection error 
Details: R:<Agent_Name><Host>:<Port> <- 0.0.0.0.0/0.0.0.0:1099
awcomm connection error : <Agent_Name><Host>:<Port> <- 0.0.0.0.0/0.0.0.0:1099 : awcomm connection error: FAILED Error awtcpd not running for agent <Agent_Name>
 

This can occur if the Automation Engine Name is incorrect or can indicate possible data corruption.

 

Environment

CA Automic Applications Manager 9.x

Cause

Generally occurs when the Master name is incorrect.

Resolution

Try one of the following solutions:

• Double check the Master name and make sure it is correct.
• If Automation Engine Name is correct, remove the $AW_HOME/data/extract_file.dat or %AW_HOME%\data\extract_file.dat (Windows OS), then run awinstall option 1 to repair any potential data corruption.

If these options do not resolve this error, please contact CA Automic Support.