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When attempting to start the WPs, an error shows in the logs: ORA-12514
Article ID: 87668
CA Automic Workload Automation - Automation Engine
Error Message : 20170201/183917.274 - U0003590 UCUDB - DB error: 'OCILogon', 'ERROR ', '', 'ORA-12514: TNS:listener does not currently know of service requested in connect descriptor' ~~~~~~~~~~~~~~~~
It is not possible to start the AE server and the errors above are displayed.
Cause type: Other Root Cause: The Oracle database is unreachable.
OS Version: All OS
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.
Fix Status: No Fix
Fix Version(s): N/A
Workaround : The solution is to make sure sure that the Oracle instance used by the AE server is reachable. Please check the section "ORA-12514: TNS:listener does not currently know of service requested in connect descriptor" in the followng link for possible solutions.https://docs.oracle.com/cd/B19306_01/server.102/b14219/net12500.htmPlease contact your DBA for further assistance.