When attempting to start the WPs, an error shows in the logs: ORA-12514

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

It is not possible to start the AE server and the following error appears.

U0003590 UCUDB - DB error: 'OCILogon', 'ERROR ', '', 'ORA-12514: TNS:listener does not currently know of service requested in connect descriptor'

Cause

The Oracle database is unreachable.

Environment

OS Version: All OS

Resolution

The solution is to make sure sure that the Oracle instance used by the AE server is reachable. Please check the section "ORA-12514: TNS:listener does not currently know of service requested in connect descriptor" in the following link for possible solutions.

https://docs.oracle.com/cd/B19306_01/server.102/b14219/net12500.htm

Please contact your DBA for further assistance.