When attempting to start the WPs, an error shows in the logs: ORA-12514

Products

• CA Automic Workload Automation - Automation Engine
• AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
20170201/183917.274 - U0003590 UCUDB - DB error: 'OCILogon', 'ERROR ', '', 'ORA-12514: TNS:listener does not currently know of service requested in connect descriptor'
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It is not possible to start the AE server and the errors above are displayed.

Cause

Cause type:
Other
Root Cause: The Oracle database is unreachable.

Environment

OS Version: All OS

Resolution

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: No Fix

Fix Version(s):
N/A

Additional Information

Workaround :
The solution is to make sure sure that the Oracle instance used by the AE server is reachable. Please check the section "ORA-12514: TNS:listener does not currently know of service requested in connect descriptor" in the followng link for possible solutions.https://docs.oracle.com/cd/B19306_01/server.102/b14219/net12500.htmPlease contact your DBA for further assistance.