Upgrade using awinstall fails with error "could not find import file STATIC.exp"

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Error Message :
could not find import file STATIC.exp

When running an upgrade using awinstall the above error message is displayed during the installation.

"Installation exited with errors".

A review of the $AW_HOME/install/awinstall.log shows the following errors:
 

Importing STATIC
rm tmp*.dat
   rm: cannot remove `tmp*.dat': No such file or directory
IMPEXP IMPORT STATIC
   Processing IMPORT STATIC
   could not find import file STATIC.exp
*************** Import Failed **********************
Fatal Error occurred - check the log

Environment

CA Automic Applications Manager

Cause

This error occurs when the static.exp import file is not located in the $AW_HOME/import directory.

Resolution

Workaround :
The two recommendations are:

1. Place a copy of static.exp in the master's $AW_HOME/import directory from another instance that is on the same version.

OR

2. Remove the $AW_HOME/data/extract_file.dat and rerun cdinst.sh/cdinstall.bat from the media to extract the static.exp