ECCCallbackURL default property in customer.config not set

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 6

Error Message :
ARA cannot be accessed by this URL – please contact your Administrator

The ECCCallbackURL in the ARA customer.config is not set by default. 

Therefore, the links that are sent out for approvals don’t work as expected and lead to error messages like: 

“ARA cannot be accessed by this URL – please contact your Administrator”

 

<Please see attached file for image>

Investigation

1. Use the One Installer to install AE and ARA.
2. Check the value ECCCallbackURL the ARA customer.config file to see if there is a value.

Environment

Release:
Component: ARLSMG

Cause

Cause type:
Defect
Root Cause: The URL ECCCallbackURL in the customer.config file is not set by default.

Resolution

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Application Release.Automation 6.0.0 - Available

Additional Information

Workaround :
Modify the customer.config manually as the following: