Workflow with external dependency stuck in WAITING_MAX_PARALLEL status

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
N/A

Waiting Workflows in a status of WAITING_MAX_PARALLEL are not triggered to run if a parallel Workflow ends after a timeout of an external dependency.  Even if there are no active parallel tasks, the Workflow remains in a status of WAITING_MAX_PARALLEL.

When Workflows with an external dependency and max parallel =1 are started simultaneously, the dependency is not evaluated correctly and both Workflows remain in a Waiting for end of parallel tasks status.
 

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Cause

Cause type:
Defect
Root Cause: Waiting Workflows in a status of WAITING _MAX_PARALLEL are not triggered if a parallel Workflow ends after a timeout of an external dependency. Even after no parallel task active the Workflow remains in WAITING_MAX_PARALLEL.

Resolution

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Automation Engine 12.0.0 - Available
Automation Engine 11.2.3 - Available
Automation Engine 11.1.5 - Available

Additional Information

Workaround :
Change Max Parallel option and restart the Workflow.