Error Message :
If an Applications Manager (AM) Standard or RA Agent is in a status of “No_Service”, “Srvc_Down”, or "Running" and it can’t be restarted from the AM Client as indicated in the documentation under Automation Engine/Agent Status Values. The processes may be able to be started or restarted from the command line by utilizing the stopso and startso commands that are outlined in the Applications Manager Administration Guide, under Starting and Stopping Automation Engine and Agent Processes.
In some cases when an Agent is in any of the above statuses, issuing the following commands on the Agent system as the AM OS user will stop the AgentService processes and allow you to restart the Agent.
Root Cause: AgentService unresponsive
Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.
Fix Status: No Fix