RA FTP agent ends abnormally with a Java exception: Connection reset

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Article ID: 87608

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
Caused by: com.uc4.ftpjob.DataTransferException: Connection exception.
Caused by: com.jcraft.jsch.JSchException: Session.connect: java.net.SocketException: Connection reset

An RA FTP agent gets disconnected after being active for ~10 minutes.

Investigation


The RA FTP agent's forced trace file shows a Java exception error:
 
Caused by: com.uc4.ftpjob.DataTransferException: Connection exception.
    at com.uc4.transfer.CITSFTPImpl.<init>(CITSFTPImpl.java:150)
    at com.uc4.ftpjob.connections.ConnectionFactory$1.run(ConnectionFactory.java:61)
    ... 1 more
Caused by: com.jcraft.jsch.JSchException: Session.connect: java.net.SocketException: Connection reset
    at com.jcraft.jsch.Session.connect(Session.java:527)
    at com.jcraft.jsch.Session.connect(Session.java:162)
    at com.uc4.transfer.CITSFTPImpl.<init>(CITSFTPImpl.java:137)
    ... 2 more

 

Cause

Cause type:
Other
Root Cause: It was discovered that an outside source was testing the limits of the SFTP, causing the connection to drop.

Environment

Release: AOMBOA99000-3.0-Automic-Operations Manager-Business Objects Agent
Component:

Resolution

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: No Fix

Additional Information

Workaround :
Unlock the IP address.