Logging into Automation Engine receive "U00003210 Logon error :Acces denied" error

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Article ID: 87594

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
U00003210 Logon error :Acces denied

Unable to log into the Automation Engine (AE) and receive the above error message.  

This issue can be related to not using the correct credentials (Client/UserID/Department/Password) when attempting to log into AE.  

Login errors can be caused by:
  1. Spelling errors when type in the Credentials 
  2. Using the wrong Credentials 
If you receive this error, ensure that you are using the correct values and that you have no misspelled words for any of the credentials:
Client
UserID
Department
Password

Once the correct credentials are entered, you will no longer receive the 'Access denied' error and you will be able to log into AE.






 

Cause

Cause type:
Configuration
Root Cause: Can't connect to administration client due to :
1) Use of Client 100 with UC/UC rather then Cleint 0
2) Use of uc/uc parameters rather then UC/UC

Environment

OS: Windows Server 2012

Resolution

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: No Fix

Additional Information

Workaround :
1) Connect to UI with the right credentials 0100/UC/UC2) Create a new user 3) Give the right Authorization and Privileges 4) Assign them to the client