Pop-up window showing message "Please insert disk 3" while running Setup.exe for Utilities or Agent
Article ID: 87591
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
Error Message :
"Please insert disk 3" while running Setup.exe for Utilities or Agent
"Please insert disk 3" while running Setup.exe for Utilities or Agent
The above error message may be encountered when performing an install if:
- retrieving files from a shared drive as opposed to a local drive
- the path to the setup.exe file is too long (ie. C:\Users\Person\Install\Automic\setup.exe)
If the issue persists after moving the files to a local path and/or shortening the installation path, please open a ticket with Support for further analysis of the issue.
Cause
Cause type: Configuration
Root Cause: Install files are located on a share drive and User is trying to use those files to install on their desktop. Alternatively, the install media path may be too long.
Root Cause: Install files are located on a share drive and User is trying to use those files to install on their desktop. Alternatively, the install media path may be too long.
Environment
OS: Windows
Resolution
Move the Install files to a local drive. The install script has issues trying to locate the necessary files because it's on a shared drive.
If this doesn't work (or if it is not applicable), move the installation media to a shorter path (copy the x64 directory to C:\Desktop, for example, instead of C:\Users\Person\Install\Automic\etc).
If this doesn't work (or if it is not applicable), move the installation media to a shorter path (copy the x64 directory to C:\Desktop, for example, instead of C:\Users\Person\Install\Automic\etc).
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