AWI freezes with message "Failed to load the widgetset"

book

Article ID: 87573

calendar_today

Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Error Message :
Failed to load the widgetset

AWI freeze and displays the following errors:
 
 
Investigation:

You will see the following or similar error messages:

This can be found in the ECC or AWI log.

 
eg: [awi_name]_awi_LOG_00.txt
---------------------------------
[uc4.webui.logback.osgi.EnvironmentLogger] - JVM Argument  -Xmx256m    
---------------------------------

Cause

Root Cause: JVM heap memory of Tomcat not enough to run ECC or AWI

Environment

Release: AUTWAB99000-12.x -Automic Workload Automation-Base Edition

Resolution

Increase your Java Heap Memory: (Steps)
 
  • Identify your service:
 
 
  • At a command prompt, cd into C:\Automic\apache-tomcat-9.0.30\bin.
 
Execute the following command: (Note: Tomcat9 is the "Service Name" identified in above screenshot)
 
  • tomcat9w.exe //ES//Tomcat9
 
will launch the following screen:
 
 
Go to the depicted "Java Tab" and increase the Maximum memory pool to a higher value.
 
  • Restart Tomcat.
 
 
 
 
 
 
 

Attachments

1558692802504000087573_sktwi1f5rjvs16luv.png get_app
1558692800291000087573_sktwi1f5rjvs16luu.png get_app