Script Function PREP_PROCESS_REPORT returns empty string when searching for umlauts

Products

• CA Automic Workload Automation - Automation Engine
• AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
N/A

PREP_PROCESS_REPORT returns an empty string when searching for umlauts using lowercase letters.  This is independent of the database (Oracle or MSSQL) or the Agent type (Unix or Windows).  
If the same search is performed in uppercase, the system works as expected.
 
Example:
 
Lowercase umlauts return the following in the report:

2016-05-10 12:23:48 - U00020408 -----------------------------------
2016-05-10 12:23:48 - U00020408 -----------------------------------
2016-05-10 12:23:48 - U00020408 @@@
2016-05-10 12:23:48 - U00020408 -----------------------------------
2016-05-10 12:23:48 - U00020408 €€€
2016-05-10 12:23:48 - U00020408 -----------------------------------

Uppercase umlauts return the following in the report:

2016-05-10 12:24:05 - U00020408 TÜDELDÜ TÖDELDÖ TÄDELDÄ
2016-05-10 12:24:05 - U00020408 -----------------------------------
2016-05-10 12:24:05 - U00020408 TÜDELDÜ TÖDELDÖ TÄDELDÄ
2016-05-10 12:24:05 - U00020408 -----------------------------------
2016-05-10 12:24:05 - U00020408 @@@
2016-05-10 12:24:05 - U00020408 -----------------------------------
2016-05-10 12:24:05 - U00020408 €€€
2016-05-10 12:24:05 - U00020408 -----------------------------------

 

Cause

Cause type:
Defect
Root Cause: Script Function PREP_PROCESS_REPORT returns an empty string when searching for umlauts using lowercase letter.

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Resolution

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Automation Engine 12.0.1 – Available
Automation Engine 11.2.3 – Available

Additional Information

Workaround :
Use uppercase strings.