Version 5 does not reconnect to Automation Engine after failure
Article ID: 87553
CA Automic Workload Automation - Automation Engine
Affects Release version(s): 5
Error Message : Error in ECC log: com.uc4.ecc.backends.impl.dataservice.connection.ConnectionService - Connection to Automation Engine failed at 'ecc.com:2217'. java.io.IOException: Connection reset by peer
Unable to log into ARA after the Automation Engine (AE) goes down and is brought back up.
When logging in using ECC, the Release Manager plugin will communicate with ARA to check for an available (already logged in) user and load/unload the perspective accordingly.
In ARA 5/5.1, when it disconnects from AE for any reason (AE went down, network issue, etc), it does not automatically reconnect and the user can not be authenticated. This blocks the checking progress of the Release Manager plugin.
This behavior has been redesigned in versions 6 and 7, and the reconnect is now done automatically.
Cause type: By design Root Cause: In ARA 5/5.1 when AE disconnects for whatever reason the release manager plugin will not automatically reconnect so user can't be authenticated until ARA is restarted.
Release: Component: ARLSMG
This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.
Fix Status: Released
Fix Version(s): Release Manager 7.0 - Available Release Manager 6.0 - Available
Workaround : Restart ARA or restart the ARA machine.