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Service Manager Dialog crashes when starting a process and using a password that is longer than 16 characters


Article ID: 87535


Updated On:


CA Automic Workload Automation - Automation Engine


Error Message :

If more than 16 characters are entered into the Service Manager (SMGR) Dialog password field, the Dialog crashes when starting a process from Service Manager.

  1. Start a Service Manager Dialog
  2. On the Top left site of the Window where the symbol for the Service Manager Dialog is displayed, click and choose "Change Password" from the menu
  3. Now enter the password e.g.: 1234567890123456
  4. Close the dialog and reopen it
  5. Now start a process – e.g.: one WP --> a pop-up for entering the password should be displayed
  6. Enter the following password 1234567890123456789012345678901 or 12345678901234567890123456789012 --> after this the ServiceManagerDialog will crash and a Windows Dump will be created


Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition


Cause type:
Root Cause: The ServiceManager Dialog accepts a password longer than 16 characters but crashes due to it


This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
Component(s): ServiceManagerDialog

Automation Engine 12.0.1 - Available
Automation Engine 11.2.4 - Available
Automation Engine 11.1.5 – Available

Additional Information

Workaround :
Do not enter a password longer than 16 characters.