User Interface hangs when executing an RA Job utilizing a HOSTG and PRPT

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Article ID: 87523

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Updated On:

Products

CA Automic Workload Automation - Automation Engine AUTOMIC WORKLOAD AUTOMATION

Issue/Introduction

Error Message :
Java UI hangs when executing a RA job with a PromptSet, after displaying an "Agent not running" message.

This happens when we execute a Rapid Automation job that uses a Host Group and has a Prompt attached.
When the RA Job Panel is displayed, the Java User Interface can freeze instead of allowing modifications to be made.

Cause

Cause type:
Defect
Root Cause: The HOSTG was unable to determine an Agent, causing the 'Agent not running' message to be displayed.

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Resolution

This field was added on 30/03/2017. This article has not been updated yet. Refer to the "Description" or "Workaround" sections for solution information.

Fix Status: Released

Fix Version(s):
User Interface Java 11.2.3 - Available
User Interface Java 11.1.5 - Available

Additional Information

Workaround :
Execution of jobs against a specific Agent, not the Host Group